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Media Agency | Reliable Tech for a Growing Team

Industry

Industry

Advertising Services

Core Services

Core Services

Marketing Strategy
Communication Planning
Digital Insights

Team Size

Team Size

51-200

IT Setup

IT Setup

Multi-location SME

Services Provided

Services Provided

Managed IT Services,
Consulting,
IT Process Optimization

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Enhancing Managed IT Services for Acorn Strategy

To support Acorn Strategy’s growth and digital operations, Geeks Technologies transformed their outdated IT service model into a structured, strategic, and proactive IT support system. By eliminating reactive approaches and aligning IT with business goals, Geeks improved overall IT stability, accountability, and business continuity.

  • Challenge

    Acorn Strategy faced recurring IT disruptions due to break-fix reactive support model, no strategic IT guidance, poor IT onboarding and unclear internal processes, office managers overwhelmed managing tech issues

  • Solution

    Conducted detailed IT gap analysis, Created structured onboarding and IT process documentation, Introduced a dedicated account manager, Shifted to proactive maintenance with periodic health checks, Deployed an interactive ticketing platform

  • Outcome

    Reduced downtime and IT firefighting, Better IT governance and decision-making, Empowered office staff to focus on their core work, Stable, secure, and forward-aligned IT ecosystem

Before Geeks
After Geeks
  • Reactive break-fix support
  • Support Model
  • Proactive IT governance
  • No strategic consulting
  • IT Strategy
  • Roadmapping & consulting
  • Office managers overloaded
  • Accountability
  • Dedicated IT account manager
  • Dedicated IT account manager
  • IT Stability
  • Structured monitoring & maintenance
  • Poor issue tracking
  • Process Control
  • Interactive ticketing & reporting