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Global Bank | Strategic IT Staffing from Geeks

Industry

Industry

Financial Services

Core Services

Core Services

Wealth Management
Investment Banking
Retail & Corporate Banking

Team Size

Team Size

40+

IT Setup

IT Setup

Multinational

Services Provided

Services Provided

Full-Time Dedicated IT Resource

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How GEEKS Embedded a Full-Time IT Expert to Streamline UBS’s Daily Operations

To meet UBS Dubai’s demand for reliable, high-security IT support, GEEKS embedded a full-time IT expert onsite. This streamlined daily operations, cut downtime, accelerated onboarding, and ensured full compliance with UBS’s global IT standards.

  • Challenge

    UBS Dubai faced frequent IT disruptions, slow response times, and lacked structured processes for user support and onboarding—critical gaps in a high-security, regulated financial environment.

  • Solution

    GEEKS deployed a full-time on-site IT specialist to provide immediate support, streamline user onboarding/offboarding, and ensure compliance with UBS’s global IT and security standards.

  • Outcome

    UBS experienced faster issue resolution, improved staff productivity, seamless onboarding, and consistent IT operations aligned with global standards—all without the overhead of managing in-house IT resources.

Before Geeks
After Geeks
  • Remote & Delayed
  • IT Support Access
  • On-Site & Instant
  • Frequent Downtime
  • Issue Resolution
  • SLA-Based, Fast Resolution
  • Manual & Slow
  • User Onboarding
  • Streamlined & Same-Day Setup
  • Scattered & Untracked
  • Ticket Management
  • Centralized & Documented
  • Inconsistent Local Practices
  • Security Compliance
  • Aligned with Global IT Policies
  • Reactive Fixes Only
  • Hardware Support
  • Proactive Monitoring & Maintenance
  • No Clear Metrics
  • Reporting
  • Weekly Performance Reports
  • Staff Distracted by IT Issues
  • Operational Focus
  • Staff Focused on Core Tasks